Domestic orders will reach you in 7-10 business days (excluding Friday Saturdays & national holidays).

Enjoy our products with shipping starting at just AED 25!  keep an eye out for special offers and enjoy free shipping on larger orders. 

Personalised items could take up to 12 days.

International orders will reach you in 12-15 business days (excluding Saturday, Sunday and national holidays)

Shipping is calculated at checkout on the basis of the weight of the product and the location.

You’ll need to pay additional duties and taxes requested by your country. If you’re unable to pay these at the time of delivery, we unfortunately cannot refund you for more information about taxes and duty charges, please contact your local customs office for details.

You will receive an email with the tracking number and a link once your order has been dispatched.

You can track your order here.

We understand changes may be needed. Feel free to modify your order before it's shipped. 

Reach out to us within 24 hrs after you’ve placed your order for cancellations or before its shipped. We normally process all orders within 48 hrs

You will receive an email with the tracking number and a link once your order has been dispatched.

Our super friendly customer support team is always here to assist you.

You can reach us at orders@theplatedproject.com  Alternatively, give us a call or WhatsApp us at +919653171608 from Monday to Friday, between 9:30 AM to 6:30 PM (IST).

If you don’t hear from us immediately, please be assured that you’re on our priority list, and we promise to respond within 48 hours.  

-Our super friendly customer support team is always here to assist you.

You can reach us at orders@theplatedproject.com  Alternatively, give us a call or WhatsApp us at +919653171608 from Monday to Friday, between 9:30 AM to 6:30 PM (IST).

If you don’t hear from us immediately, please be assured that you’re on our priority list, and we promise to respond within 48 hours.

-This varies from country to country. You’ll have to pay duties and taxes as per local laws.

Please check with your local post office for more details.

We offer worldwide shipping!

You can reach us at orders@theplatedproject.com  Alternatively, give us a call or WhatsApp us at +919653171608 from Monday to Friday, between 9:30 AM to 6:30 PM (IST).

If you don’t hear from us immediately, please be assured that you’re on our priority list, and we promise to respond within 48 hours. 

if you have queries about a specific country.  

-Unfortunately, we don’t currently deliver to PO box addresses.

-Yes, you can change the shipping address on your order anytime before its shipped. We generally dispatch orders within 3 days of receiving them.

-Not happy with the product you received? We’ll fix that for you in no time. 

        Our super friendly logistics team is always here to assist you, but help us help you quicker by providing your order number and address in all communication.

We take exchanges and returns seriously. If your product is either damaged, broken or if you accidentally received the wrong design, simply send us a photograph within 24 hours of the delivery. We will confirm before sending out a new replacement in 5-7 business days.Learn more about our policies here

-You can reach us at orders@theplatedproject.com  Alternatively, give us a call or WhatsApp us at +919653171608 from Monday to Friday, between 9:30 AM to 6:30 PM (IST).

If you don’t hear from us immediately, please be assured that you’re on our priority list, and we promise to respond within 48 hours.

-If your product is damaged or broken, please photograph this as soon as you open the packaging, and send us a photo on orders@theplatedproject.com  within 24 hours of receiving the order. Alternatively, give us a call or drop in your message on +919653171608 from Monday to Friday, between 9:30 AM to 6:30 PM (IST). You’ll receive instructions on next steps, and we’ll send you a free replacement in7-19 business days.

-We offer exchanges and return if your product is damaged or broken, or if we’ve accidentally shipped you the wrong design (though we go out of our way to ensure this doesn’t happen!)

-Please get in touch with us within 24 hrs of opening the package on orders@theplatedproject.com Alternatively, give us a call  or drop in your message on +919653171608 from Monday to Friday, between 9:30 AM to 6:30 PM (IST).

-While we pledge money to charity as soon as we receive your purchase, your satisfaction comes first, and we’ll always prioritise giving you the best experience.

-We cannot offer exchanges or returns on discounted or personalised products, unless the piece you received is damaged, broken or incorrect. 

-If the product doesn't quite match your home aesthetics, returns are welcome, Once we have deducted the reverse shipment charges We will  issue non expiring store credits against the  order value(shipping charges are non refundable)

We ship out free international replacements in case you receive a broken/damaged piece or if we’ve accidentally sent you the wrong item.

Please get in touch with us at orders@theplatedproject.com  Alternatively, give us a call  or whatsapp us on +919653171608 from Monday to Friday, between 9:30 AM to 6:30 PM (IST).

-We offer free exchanges and return if your product is damaged or broken, or if we’ve accidentally shipped you the wrong design (though we go out of our way to ensure this doesn’t happen!)

-The product did not align with your home aesthetics? we're committed to ensuring your satisfaction. However, in this case we would need to charge any applicable shipping & reverse shipment  charges.

Unfortunately, they’re not. Duties vary from country to country, and change for each order.

We will be unable to refund any duties paid, as they are paid to the respective authorities in your country.

We accept debit and credit cards and Paypal.

We accept debit and credit cards and Paypal.

-No, we don’t charge foreign transaction fees

There are several reasons why your card could be declined. 

1. Be sure to check for sufficient account balance 

2. Ensure you’ve entered the correct card details 

3. The payment gateway servers may be temporarily unavailable. We’d suggest trying again after a short interval.

-Please get in touch with us within 24 hrs of opening the package orders@theplatedproject.com  Alternatively, give us a call or WhatsApp us at +919653171608 from Monday to Friday, between 9:30 AM to 6:30 PM (IST).

If you don’t hear from us immediately, please be assured that you’re on our priority list, and we promise to respond within 48 hours

Please email us at info@theplatedproject.com and a member of our team will be in touch to understand your requirements.

Depending on the requirement, we will either sample and produce existing designs or partner with an artist to create entirely new designs.

Our team will then assist you with the storytelling for your gift, and once you’re 100% happy with the gifts, we’ll ship them out.

Please contact info@theplatedproject.com for more information.

There’s no standard timeline for bulk orders, as the requirements for each order are different.

Production and shipping of our existing designs can be done in shorter time frames. However, creation and sampling of a new design from scratch will require more time.

Get in touch with us at info@theplatedproject.com and we can give you accurate timelines based on your requirements.

We offer 100% customisation to help you tell your story right. 

We can help you customise the plate design- either using one of our existing designs, or by partnering with an artist to create an entirely new piece of art. We also offer customisation of the back of the plates (subject to a certain order volume) packaging, story card and gift wrap.

The best part? You can decide which charity you’d like the profits from your order to go to.

We will give you a letter stating that you’ve donated a certain amount to charity, a proof of the payment made to the charity.

Currently, we don’t do customised artwork on individual plates.

However, we can customise plates for 60 plates or above. Reach out to us on info@theplatedproject.com for specific inquiries.

Absolutely! Be sure to select it as an add on when you’re adding the plate to your cart, and we’ll wrap it before shipping it out. 

You can apply promo codes at checkout.

Email your work to art@theplatedproject.com

Our curator will have a look and let you know if we’re interested.

Yes, you can! Be sure to add it under 'order notes'.

We donate 50% of our net profits every month to our charity partner, and our Instagram is frequently updated with the number of meals we’ve been able to sponsor each month.

While we won’t be able to tell you the exact amount from your order which has gone to charity, you’ll always see a ‘Each product bought = X meals donated’ on our website each month. Rest assured, your purchase is making a difference!